Full Time Employment - Minimum 32 hours OR more per week
Job Title: Customer Service/Satisfaction Representative
Education: Minimum High School Diploma OR College certificate from a recognized Institution.
Experience/Skills: A minimum two to three years of experience as a Customer Services employee in a medium office set up including promptly responded to general inquiries from customers, via telephone and e-mail. Address negative customer feedback immediately. Provide information regarding services and packages provided.
Receiving and placing customer service telephone calls. Maintaining customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing database records, drafting status reports on customer service issues. Greeting guests at the front desk, answering any questions, recommending activities to guests, and answering any phone calls. Selling products and service to customers and processing payments. provide customer services such as receiving payments and processing requests for services.
Responsible for acting as a liaison between customers and company. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. Ensure customer satisfaction through promoting excellent service respond to customer complaints tactfully and professionally. Maintain timekeeping and personnel records. Prepare and submit performance reports.
Proven work experience as a Customer Service or similar role. Solid knowledge of office procedures. Experience with office management software like MS Office (MS Excel and MS Word, specifically). Strong organization skills with a problem-solving attitude. Excellent written and verbal communication skills. Attention to detail.
Excellent communication abilities and data entry skills are essential
Good command in English language is a must, speak, read, write and listen.
Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Take payment information and other pertinent information such as addresses and phone numbers. Inform customer of deals and promotions.
Work with customer service manager to ensure proper customer service is being delivered. Compile reports on overall customer satisfaction. Provide customer services such as processing requests for services. Update accounts, initiate billing and process claim payments, and receive payment for services.
Promote goods or services. Respond to enquiries and emergencies. Investigate complaints and update accounts. Investigate complaints regarding the establishment's goods, services and policies
Arrange for refunds, exchange and credit for cancelled services and bookings.
Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade bookings. Inform customer of deals and promotions.
Resolve work-related problems and prepare and submit progress and other reports.
Attention to details.
Benefits: Disability Insurance, Dental Insurance, Extended medical Insurance, Vacation
Under represented Groups, Youth, New Immigrants can apply for this job.
Anticipated start date is as soon as possible.
Please forward resume at: firstname.lastname@example.org