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Nov 17, 2021

Guests Service Agent-Hotel

$14.15 hourly
  • 777 Mapleton Road, Moncton, NB, Canada
Full time Hospitality-Hotel

Job Description

Guest services agent - hotel

NOC 6525 - Hotel front desk clerks

View description

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

  • This group performs some or all of the following duties:
  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.
  • Provide excellent guest service to all hotel guests
  • Participate in prompt and courteous handling of all guests as necessary, including but not limited to check-in/check-out, telephone and personal inquiries, luggage and travel information to both internal and external guests.

Employer Name:

D.P. Murphy Inc.

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