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Apr 07, 2022

Service Supervisor (Rotation) (NOC 7301)

  • 3131 Highway 7 West, P.O. Box 5511, Concord, Ontario, L4K 1B7
Full time Management Manufacturing Other

Job Description

Employer Name: Toromont CAT

Company description: Toromont Cat is your Cat Dealer in Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador, and Nunavut. We are dedicated to supplying and servicing new and used equipment, delivering a superior customer experience and exceptional product support to the markets we serve.

Location of Work: 3131 Highway 7 West, P.O. Box 5511, Concord, Ontario, L4K 1B7
(Various locations)

Title of Position: Service Supervisor (Rotation) (NOC 7301)

Language: English or French

Vacancies: 3

Type of Position: Permanent, full time

Job Duties:
• Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
• Schedule service work orders effectively to support the technicians working in remote sites to maximize productivity
• Coach and mentor technicians to meet and exceed customer and business expectations
• Prepare quotes, invoices and reports to manage work in progress in a timely manner
• Administer warranty decisions, repairs, re-dos and claims as appropriate
• Promote and improve a high level of customer satisfaction and follow up on repairs continuously and manage customer concerns and expectations
• Identify and resolve issues by initiating corrective procedures relating to the remote site operations and procedures
• Ensure all employees comply with established company and customer safety rules including investigating workplace incidents and near misses
• Foster a culture of continuous improvement within the remote site operations by scheduling/participating in regularly scheduled meetings with cross functional teams/departments and management
• Manage fixed assets in the shop and prepare plans for capital expenditures
• Prepare/code and process incoming invoices for accounts payable and review for customers
• Process payments and deposits from customers and keep a log of cash purchases and other transactions
• Manage and execute training requirements, performance evaluations and coaching sessions for direct reports

Skills Required:
• Solid mechanical aptitude and experience with heavy equipment and strong technical knowledge of CAT products and services and current marketplace industry knowledge
• General understanding of facility and operational management as well as labour relations
• Safety conscious, customer centric with effective interpersonal, relationship management, team building, team player with coaching and leadership
• Exceptional communication, negotiating, analytical and organizational skills with a sense of urgency
• Proven business and financial acumen with effective decision making
• Ability to effectively adapt and prioritize in a fast-paced environment, deadline driven environment
• Self-directed with strong initiative that must be willing to work flexible hours in support of business needs
• Must be available for deployment to any of Toromont’s remote site locations or Branches - occasionally on short-notice to work required shifts and rotations
• Computer and systems literate with proficiencies with DBS, Excel and Word
• Knowledge of CAT SIS, or experience with Toromont operations would be an asset
• Must be able to obtain a valid Driver's License and have clean driver's abstract
• Bilingual (English and French) would be an asset

Experience Required:
• Completion of college with a technical focus or equivalent experience.

Education Required:
• 3-5 years of experience in a supervisory position

Wage & Hours: $90.000
• Number of hours per day: 12 hours per day
• Number of days per week: 7 days
• Number of hours per week: 84 per week
• Working schedule: 2-3 weeks of work followed by 2-3 weeks off
• Shift rotation (as applicable): afternoon and night shifts may be required;
• Overtime: starts after 168 hours for a 2 week in - 2 week out schedule / starts after 252 hours for a 3 week in - 3 week out schedule

☒ Disability Insurance
☒ Dental Insurance
☒ Pension
☒ Extended medical insurance (e.g. prescription drugs, paramedical services, medical services and equipment)
☒ Other (if applicable):
+ Night Shift Premium where applicable - $2.50 per hour
+ Remote Site Premium where applicable – $7500 per year, unless when at an Artic site $13,208
+ Shift Schedule allowance where applicable – 5% of regular income
+ Bonus (variable, company and individual performance based)
+ Travel Time Allowance per policy
+ Premium time for worked stats in addition to stat pay
+ Any floater or vacation payout

Type of Vacation:
☐ Days Number:
☒ % Amount: 4%

Anyone who is qualified and can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your application. Only qualified applicants will be contacted.

To apply:
Email: Toromontjobs@iveygroup.ca

Employer Name:

Toromont CAT

Apply by Email:


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