Responsibilities

Tasks

• Establish and implement policies and procedures
• Record and prepare minutes of meetings, seminars and conferences
• Determine and establish office procedures and routines
• Schedule and confirm appointments
• Manage contracts
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Compile data, statistics and other information
• Oversee the preparation of reports
• Respond to employee questions and complaints
• Plan, organize, direct, control and evaluate daily operations
• Greet people and direct them to contacts or service areas
• Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
• Type and proofread correspondence, forms and other documents
• Provide customer service
• Maintain and manage digital database
• Perform basic bookkeeping tasks

Experience and specialization

Computer and technology knowledge

• MS Excel
• MS PowerPoint
• MS Word
• Database software
• MS Access

Additional information

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Attention to detail
• Large caseload
• Work with minimal supervision

Personal suitability

• Ability to multitask
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Team player
• Accurate
• Client focus
• Reliability
• Time management
• Accountability