Office Manager

Work setting

• Private sector
• Health care institution, facility or clinic

Responsibilities

Tasks

• Review and evaluate new administrative procedures
• Delegate work to office support staff
• Establish work priorities and ensure procedures are followed and deadlines are met
• Carry out administrative activities of establishment
• Assist in the preparation of operating budget and maintain inventory and budgetary controls
• Assemble data and prepare periodic and special reports, manuals and correspondence
• Oversee and co-ordinate office administrative procedures
• Greet people and direct them to contacts or service areas
• Obtain and process information required to provide customer service
• Send invoices
• Record and relay information
• Receive and issue payments
• Answer telephone and relay telephone calls and messages
• Schedule and confirm appointments
• Relay service to persons with disabilities
• Manage routine office functions including reception, telephone and booking appointments
• Administrative and office activities
• Perform clerical duties, such as filing and sorting and distributing mail
• Maintain work records and logs
• Provide basic information to clients and the public
• Calculate billing charges
• Provide directory assistance
• Monitor mobile radio or telephone

Supervision

• 5-10 people

Experience and specialization

Computer and technology knowledge

• Electronic mail
• Electronic scheduler
• Spreadsheet
• Accounting software
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• Reservation software
• Electronic medical records

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Repetitive tasks
• Sitting

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Quick learner