Wage: $904 per week

Duties and Responsibilities:

• Awareness and communication of store results including the performance of the store as a whole and the performance of staff members in key metrics (sales $, IPB, shoe care, $ per hour).
• Using this information to create better results.
• Coaching team members.
• Demonstrating leadership and addressing and dealing with issues promptly
• Planning and executing team meetings as per company guidelines.
• Providing product-related staff feedback for buyer’s visits and communicating product needs to District Manager.
• Ensuring a fun, dynamic working environment.
• Being a Browns Ambassador and role model (leading by example).
• Customer care and floor supervision including demonstrated accountability, having

good floor presence and ensuring that all customers are acknowledged and approached according to Browns University standards.

• Supporting staff in closing sales.
• Dealing with complaints respectfully and making reasonable exceptions in line with company procedures.
• Ensuring that customers are always served politely, professionally, and respectfully (cash and selling floor).
• Ensuring that all Browns operating policies, procedures, and customer service standards are respected.
• Ensuring that transactions are completed professionally as per company guidelines.
• Engaging in training and development of team members.
• Ensuring that there are adequate part-time staff to meet store needs.
• Observing and coaching the 3rd Key while they are in charge.
• Identifying advancement potential and taking appropriate action.
• Ensuring that visual presentation meets company standards.
• Ensuring stock verification standards are applied.
• Responsibility for Memos and Communications Boards
• Ensuring that front and back store are clean and organized (windows, floors, cash desk, fixtures, etc.).
• Ensuring that company policies and procedures respected (punctuality, dress code, returns, price adjustments, cell phone, gum, etc.)
• Ensuring that Security and loss prevention standards are respected (back door, bag checks, garbage disposal, keys, etc.).
• Creating balanced schedules a minimum one week in advance to meet store needs.
• Payroll administration: sick days, quota adjustments, part-time slips, days off.

Terms of Employment:

Permanent, full-time role. 40 hours per week. Must be available on workdays, weekends, and work mornings, evenings, and night shifts.

Language of Work:

English

Wage: $904 per week

• Eligibility for salary increases, bonuses, commission.
• Eligible to participate in the company’s Management Incentive Program

Benefits:

• Group insurance benefits.
• Extended health care plan.
• Dental care.
• Disability benefits.
• Vision care benefits.
• Life insurance.
• Registered Retirement Savings Plan (RRSP).
• Deferred Profit Sharing Plan (DPSP).
• Learning/training paid for by employer.
• Long-term care insurance.
• 15 days’ vacation.

Locations of Work:

Unit 1532, 6551 NO. 3 Road, Richmond, BC V6Y 2B6.

May be required to work out of other locations in the Lower Mainland Region based on business needs

Education: High School Diploma

Physical requirements:

• Stand and/or walk.
• Bend, twist, and squat.
• Lift and/or move up to 10kg (22lbs.).
• Reach above shoulder height and below waist level.
• Using a ladder.

Experience and Skills Requirements:

• At least 1 year in a similar supervisory role in a retail setting supervising at least 10 people.
• Previous experience in a retail or related position
• Passion for sales, marketing and fashion.
• Result oriented and attentive to needs.
• Proactive and diplomatic.

Contact Information:

Interested candidates should submit their résumé via email to hr@brownsshoes.com.