- Oversee and manage a team of customer service representatives, ensuring they provide excellent service.
- Conduct regular team meetings to discuss performance, updates, and any issues.
- Provide training and development opportunities to enhance team skills and knowledge.
- Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions.
- Monitor customer interactions to ensure adherence to company policies and quality standards.
- Develop and implement strategies to improve customer satisfaction and retention.
- Coordinate with other departments, such as mechanics and parts suppliers, to ensure smooth operations and timely service delivery.
- Maintain and update customer service protocols and procedures to enhance efficiency.
- Track and analyze customer service metrics to identify areas for improvement.
- Prepare and present regular reports on team performance and customer feedback to management.
- Develop solutions to improve service delivery and operational efficiency.
- Serve as a liaison between the customer service team and upper management.
- Communicate company policies, changes, and updates to the team effectively.
Requirement for this position:
- Completion of College/University
- One year related work experience is preferred
- Fluent in English, and 2nd Language in Mandarin will be an asset
AutoMind Collision is a locally owned auto body repair business started in 1982. You can be assured that we will be here long after your repair is done to handle any needs that may develop in the future.
We will repair your vehicle to the condition it was in before the accident with as little inconvenience to you as possible.