The duties of our Restaurant Manager are as follows;
Hire, train, and supervise team members.
Create staff schedules and manage shift coverage.
Monitor employee performance and provide feedback or disciplinary action as needed.
Foster a positive and productive team environment.
Ensure excellent customer service is delivered at all times.
Handle customer complaints and resolve issues quickly and professionally.
Monitor service standards and quality of food/beverages.
Oversee daily operations including food prep, cleanliness, and maintenance.
Ensure compliance with health and safety regulations.
Monitor drive-thru and front counter efficiency.
Order and manage inventory (food, beverages, packaging, etc.).
Conduct regular stock checks and minimize waste or shortages.
Ensure proper storage and rotation of goods.
Control labor costs and manage payroll within budget.
Track daily sales and prepare financial reports.
Manage cash handling, deposits, and petty cash procedures.
Support local store marketing efforts (e.g., new product launches, promotions).
Ensure promotional materials are displayed and staff are trained on them.
Follow corporate policies, procedures, and standards.
Complete required reports for head office or franchise owners.
Maintain records related to food safety, staff training, and equipment maintenance.
Education/Experience Requirements
The EMPLOYEE does not require a certain level of education.
The EMPLOYEE is not required but is favoured upon if they have previous experience in the Food and Beverage Industry.
Tim Hortons is a Canadian multinational coffeehouse and restaurant chain with headquarters in Toronto; it serves coffee, donuts, sandwiches, breakfast egg muffins and other fast-food items.