-       Oversee and manage a team of customer service representatives, ensuring they provide excellent service.   -       Conduct regular team meetings to discuss performance, updates, and any issues.   -       Provide training and development opportunities to enhance team skills and knowledge.   -       Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions.   -       Monitor customer interactions to ensure adherence to company policies and quality standards.   -       Develop and implement strategies to improve customer satisfaction and retention.   -       Coordinate with other departments, such as mechanics and parts suppliers, to ensure smooth operations and timely service delivery.   -       Maintain and update customer service protocols and procedures to enhance efficiency.   -       Track and analyze customer service metrics to identify areas for...