Reporting to the Director, IT, the IT Specialist I provides support to end-users across the organization to ensure the optimum functionality of the software, workstations, mobile devices, accessories, and printers. This position is responsible for daily user support, help desk ticketing system flow, coordinating support sessions with users, and communicating issues to other stakeholders as needed. The IT Specialist I supports ongoing technology projects and research and provides support in managing the technology workload across the company. This position provides enterprise-level IT support, which includes pc/laptop provisioning and software and mobile device troubleshooting using prescribed rules, processes, past practices, and instructions. JOB DUTIES 1. Comply with safety requirements and actively promote a positive safety culture. 2. Resolve and document assigned service desk tickets promptly that meet the customer’s needs. 3. Responsible for managing the inventory...