Help Desk Technician

Pearl Technologies Limited is a global IT services, software application development, and consulting company headquartered in Toronto, with operations in the United States and Ireland. With over 28 years of experience, the company specializes in delivering advanced digital transformation solutions including managed IT services, cybersecurity, cloud integration, and custom software development. As part of our commitment to reliable technology support, we are currently seeking a Help Desk Technician to join our technical services team and provide frontline support to internal and external users.

Job Details

Position Title: Help Desk Technician
Number of Positions: 1
Job Type: Full-time, Permanent
Hours: 30–35 hours per week
Wage: $36.00 per hour
Start Date: As soon as possible
Language Requirement: English
Work Location: On-site at our Brampton location

Job Responsibilities

As a Help Desk Technician at Pearl Technologies Limited, you will:

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems encountered

• Consult user guides, technical manuals, and other documentation to research and implement solutions

• Provide advice and training to users in response to identified difficulties

• Collect, organize, and maintain a log of problems and solutions for reference by other technical support staff

• Participate in the redesign and improvement of software and applications

• Provide support for business systems, networks, and internet connectivity in response to user issues

• Deliver high-quality customer service

• Confer with clients to identify and document system or support requirements

Education Requirements

Completion of a college program in computer science, computer programming, or a related field is usually required.

Experience Requirements

Work experience is not required, but considered an asset.
Training will be provided where needed.

Additional Requirements

• Proficiency with common support tools and systems

• Strong communication and problem-solving skills

• Ability to document technical issues clearly and concisely

• A customer-focused attitude and ability to work independently or as part of a team

How to Apply

Interested candidates should send a resume and cover letter to:
📧 hr@pearltechnologies.com
Subject Line: Application – Help Desk Technician

Employment Equity

Pearl Technologies Limited is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applications from women, visible minorities, Indigenous people, persons with disabilities, and newcomers to Canada.