Front Office Supervisor

Company: ClubLink Corporation ULC

Business information: ClubLink is Canada’s largest owner and Operator of High-Quality Golf courses and Resort properties. Within our services we offer preferred tee times at your Home Club, family-friendly member events, Clubhouse dining offering upscale fine-dining, casual family-friendly dining or catering, and complimentary family benefits.

Business address: 15675 Dufferin St, King City, ON L7B 1K5

Work Location: The candidate will work at 2 of our Golf Resorts: Rocky Crest Golf Resort (20 Barnwood Drive, MacTier, ON P0C 1H0) and Sherwood Inn (1080 Sherwood Road, Port Carling, ON P0B 1J0).

Type of Employment: Full time

Estimated Start Date: As soon as possible

Job Description:

• Assists in hiring, training, and ongoing supervision of the Front Desk staff.
• Provide guests with outstanding guest service, and efficient and effective registration and billing services in a professional, friendly manner.
• Reviews of staff shift work and cash handling for errors to maintain accurate records.
• Assumes Manager on Duty responsibilities when assigned.
• Prepares monthly reports and budgets for the front office department.
• Reviews daily front office work and activity reports generated by Night Audit Reviews.
• Prepare front office logbook and Guest feedback forms on a daily basis.
• Maintains an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Performs other duties as requested by management.

Requirements:

·       Education: Completion of high school is required.

·       Experience: A minimum of 1 year of relevant work experience as a guest service agent (or similar front desk role) required. 

Working Conditions and Physical Capabilities: Standing for extended periods, Fast-paced environment, Repetitive tasks, occasionally overtime is required, Attention to detail, Work under pressure

Personal suitability: Flexibility, Team player, Initiative, Client focus, Dependability, Organized

Language: English is required

Salary: $25.00 hourly

Benefits: Uniform Provided at a Cost, Group Health Benefits Coverage, Vacation at 4%

Important Information: The position requires flexibility in the schedule. The employee will work a minimum of 30 hours per week, including day, evening, and weekend hours based on business needs. Rotational shifts available between 7:00 AM and 10:00 PM. Most common shift lasts 8 hours.

Apply by e-mail to: Chantal Boudreau – jobs@clublink.ca

**Please apply with the subject: Job Application – Front Office Supervisor