User Support Analyst
Umbrella Consulting Vancouver Inc
Job Type: Full-time
Wage: $36.60/hour
Umbrella Consulting is a business management firm based in Vancouver, British Columbia that provides a range of consulting services surrounding Enterprise Resource Planning (ERP) systems.
Business Address & Physical Location of Work: 402-3999 Henning Drive Burnaby, British Columbia, Canada V5C 6P7
Phone Number: 604-760-6959
Email: umbrellaconsultingvancouver@outlook.com
Position(s) available: 1
Terms of Employment: Permanent position
Hours per week: 35
Benefits: Extended health coverage, bonus based on performance
Job duties of a User Support Analyst include:
· Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
· Consult user guides, technical manuals and other documents to research and implement solutions
· Reproduce, diagnose and resolve technical problems encountered by users
· Provide advice and training to users in response to identified difficulties
· Provide business systems, network and Internet support to users in response to identified difficulties
· Collect, organize and maintain a problems and solutions log for use by other technical support analysts
· Participate in the redesign of applications and other software
· May supervise other technical support workers in this group.
Language of work: English
Required education: Completion of a college program in computer science, computer programming or network administration is required
Required work experience: Experience in the field is an asset.
Please send your resume to: umbrellaconsultingvancouver@outlook.com
Umbrella Consulting is a business management firm based in Vancouver, British Columbia that provides a range of consulting services surrounding Enterprise Resource Planning (ERP) systems.