USER SUPPORT TECHNICIAN

Job details

• Location: St.Thomas, ON N5R 4P5
• Salary: $36.10 hourly / 32 hours per Week
• Terms of employment: Permanent employment, Full time
• Start date: As soon as possible
• Vacancies: 1 vacancy
• Employment Group: Indigenous people, Persons with disabilities, Newcomers to Canada, Older workers, Veterans, Visible minorities, Youth

Overview

Languages: English

Education: College/CEGEP

Experience: 1 year to less than 2 years

Responsibilities

Tasks

·         Report on the performance of computer systems and networks

·         Respond to users experiencing difficulties with computer

·         Consult user guides, technical manuals and other documents to research and implement solutions

·         Provide advice and training to users in response to identified difficulties

·         Collect, organize and maintain a problems and solutions log for use by other technical support analysts

·         Participate in the redesign of applications and other software

·         Provide business systems, network and Internet support to users in response to identified difficulties

·         Troubleshoot and resolve technical problems

Additional information

Work conditions and physical capabilities

·         Work under pressure

·         Tight deadlines

·         Repetitive tasks

·         Attention to detail

·         Sitting

Personal suitability

·         Accurate

·         Client focus

·         Initiative

·         Judgement

·         Organized

·         Ability to multitask

·         Time management

How to apply

By email: jobsattelereads@yahoo.com