About the Employer
MARO MATCHA is a specialty matcha café centered on expertly crafted matcha beverages, offering a refined menu of traditional and modern drinks alongside premium matcha powders and essential brewing tools. We also support wholesale distribution, partnering with businesses that value high-quality, authentic matcha. Our focus is to create a welcoming space where heritage and contemporary café culture come together, delivering a consistent and elevated matcha experience in every cup. Website: www.maromatcha.com
Work Location: 190 Smith St, Suite #1, Winnipeg, MB R3C 1J8
Position/Job Title: Café Manager – Matcha Bar (NOC 60030)
Language: English
Vacancies: 1
Type of Employment: Full-time
Main Job Duties
- Plan, organize, direct, control, and evaluate the daily operations of the matcha café, including beverage production, customer service, and front- and back-of-house activities.
- Determine the range and type of food and beverage services offered, and implement standardized operational procedures to ensure consistency, quality, and efficiency of service.
- Recruit, train, supervise, and evaluate staff, including baristas, supervisors, and support staff, and ensure ongoing skills development and adherence to company standards.
- Prepare staff work schedules, assign duties, and monitor performance to ensure adequate coverage, productivity, and service levels.
- Control inventory levels, oversee ordering of ingredients and supplies, and maintain cost controls to minimize waste and support operational profitability.
- Monitor revenues and expenses, and adjust operational procedures, pricing, or staffing levels as required to meet business objectives.
- Resolve customer complaints and service issues in a timely and professional manner to maintain a high standard of guest experience.
- Ensure compliance with health, safety, and food handling regulations, and maintain a clean, safe, and organized workplace in accordance with applicable legislation.
- Negotiate arrangements with suppliers for food, beverage, and operational supplies, and monitor quality and delivery standards.
- Develop and implement operational policies and procedures, including opening and closing procedures, cash handling, and equipment use.
- Oversee maintenance of equipment and facilities, coordinating repairs and servicing as required to ensure uninterrupted operations.
Experience Requirements
- 3–5 years of experience in the hospitality or food and beverage sector
- 1–2 years of supervisory or management experience (e.g., café manager, restaurant manager, food service manager, or assistant manager)
- Proven experience overseeing daily café or restaurant operations, including opening and closing procedures, service standards, and workflow coordination
- Demonstrated experience in staff recruitment, training, scheduling, and performance management within a food service environment
- Strong hands-on experience with inventory management, ordering, cost control, and monitoring revenues and expenses
- Experience implementing and maintaining operational procedures to support service quality, consistency, and efficiency
- Ability to effectively address and resolve customer concerns, ensuring a high standard of service and a positive customer experience
- Certification or training in tea service, tea preparation, or matcha preparation is considered an asset
Education Requirements
- College Diploma or Certificate in hospitality or food and beverage service management or a related field
Wage and Hours
- Wage: $32 per hour
- Hours per day: 8 hours
- Days per week: 5 days per week
- Hours per week: 40 hours
- Overtime: After 8 hours per day or 40 hours per week, whichever is greater
Benefits
- Disability insurance: Yes
- Dental care: Yes
- Employer-provided pension: Yes
- Extended medical insurance: Yes
- Other Benefits: Yes, store discounts
- Vacation entitlement: Yes
Anyone who is qualified and legally authorized to work in Canada may apply for this position. Applicants who are not currently authorized to work in Canada will not be considered. Only qualified applicants will be contacted.
AI Disclosure: This employer does not use artificial intelligence or automated decision-making tools to screen, assess, or select applicants.