Automotive Service Technician

Responsibilities

Tasks

·        Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards

·        Diagnoses cause of malfunctions and performs repair

·        Communicates with parts department to obtain needed parts

·        Saves and tags parts of the job if under warranty or if requested by the customer

·        Examines assigned vehicle to determine if further safety or service work is required or recommended

·        Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time

·        Documents all work performed and recommended on the repair order including diagnostic trouble codes and cause and correction.

·        Road tests vehicles when required and references job aid forms to qualify complaint

·        Participates in manufacturer-sponsored training programs, schools, and events

·        Keeps abreast of manufacturer technical bulletins

·        Supervises work of any apprentice technicians as assigned

·        Reports machinery defects or malfunctions to supervisor

·        Completing quality technician videos and pictures in Xtime or equivalent platform

·        Maintaining min efficiency of 120% as per (NADA) National Automotive Dealer Association

·        Reviewing manufacturer’s recall bulletins and ensuring that all steps are followed as per the guidelines set forth by the manufacturer

·        Ensure that you are achieving all Xtime KPI’s as directed by the management team

·        Accurate clocking in and out of all jobs

·        Ensures that customers' cars are kept clean

·        Notify service advisor immediately of anything that has happened to change the appearance or condition of the vehicle

·        Keeps shop area neat and clean as well as tech benches and workspace

·        Maintains and is accountable for all dealership-owned special tools and manuals. Returns them to the proper place and in the same condition as they were received

·        Operates all tools and equipment in a safe manner

·        Reports any safety issues immediately to management

·        Complete all manufacturer training within the set time lines

·        Complete all training assigned by head office

·        Other tasks as assigned

Credentials

Certificates, licences, memberships, and courses 

• Automotive Service Technician Trade Certification

Additional information

Transportation/travel information

• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Attention to detail
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Dependability
• Excellent oral communication
• Flexibility
• Judgement
• Reliability
• Team player
• Punctuality

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Life insurance