Education Requirements:
Bachelor's degree
Computer science
Information technology
Area of specialization Requirement:
Information systems
On site Work Requirement:
Work must be completed at the physical location. There is no option to work remotely.
Certificates, licences, memberships, and courses Requirement:
Microsoft SQL Certification
Microsoft certified IT professional (MCITP)
Microsoft certified professional (MCP)
Microsoft certified technology specialist (MCTS)
Information Systems Professional (ISP)
Project Management Professional (PMP)
Computer and technology knowledge Requirement:
Shell script
iOS
Device drivers
Networking software
Networking hardware
Networking security
Intranet
Internet
Servers
Desktop applications
Enterprise Applications Integration (EAI)
File management software
Security software
Mail server software
Communication software
Project management software
Programming software
HTML editing software
Web service design
Database software
Programming languages
Software development
Mac OS
MS Active Directory
.NET
C#
MS Office
MS Windows
SQL
SharePoint
TCP/IP
Wireless networks
Networks
Job Responsibilities
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Supervise technical and support staff
Troubleshoot and resolve technical problems
Assess and troubleshoot applications software
Communicate technical problems, processes and solutions
Coordinate IT projects, including the design and deployment of new IT systems and services
Provide staff training
Supervision of 3-4 persons required
Work conditions and physical capabilities:
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail
Sitting
Personal suitability Requirement:
Accurate
Client focus
Efficient interpersonal skills
Excellent oral & written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty
Criminal record check required
Health benefits
Dental plan
Disability benefits
Health care plan
Vision care benefits
Financial benefits
Life insurance
Other benefits
Free parking available