Restaurant Manager

Responsibilities

• Plan, organize, direct, control and evaluate daily restaurant operations;
• Establish and implement operating procedures and service standards;
• Coordinate dining services, reservations, catering orders, banquets and special events;
• Recruit, train, supervise and evaluate restaurant service staff;
• Prepare staff schedules and monitor employee performance;
• Monitor sales, operating expenses, labour costs, inventory and wastage;
• Review operational results and recommend improvements to procedures, services and pricing;
• Control food, beverage and restaurant-supply inventory;
• Resolve customer concerns and maintain high service standards;
• Negotiate arrangements with suppliers and monitor supplier performance;
• Negotiate arrangements with customers for catering, banquets and use of restaurant facilities;
• Support customer-engagement initiatives, promotions and cultural-event packages; and
• Ensure compliance with food-safety, public-health, liquor-service and workplace-safety requirements.

Requirements

• Three to four years of restaurant, food-service or hospitality management experience, including supervisory experience;
• College diploma or university degree in hospitality management, food and beverage service management, business administration, marketing or a related field, or an equivalent combination of education and relevant experience;
• Experience supervising staff, preparing schedules and managing workplace performance;
• Knowledge of budgeting, inventory control, sales analysis and cost management;
• Experience coordinating customer programs, promotions or special events is an asset;
• Strong leadership, communication, negotiation and problem-solving skills;
• Professional proficiency in English;
• Food Handler Certification or the ability to obtain it before starting employment;
• Smart Serve certification, where required; and
• Availability to work evenings, weekends and statutory holidays.

Knowledge of South Asian cuisine, dining practices or cultural events is an asset. Bengali, Hindi or another language commonly used by our customers and suppliers is also an asset but is not mandatory.