Jul 26, 2024
User support technician
Job details
Location: 6425 112 Ave NW suite 200, Edmonton, AB T5W 0N9
Remote work available
Terms of employment: Permanent employment, 33.65 hourly/ 40 hours per Week
Employment conditions: Day, Evening, Weekend, Flexible hours
Start date: As soon as possible
Vacancies: 1
Job requirements
Languages English
Education Bachelor's degree or equivalent experience
Experience 5 years or more
Responsibilities
Tasks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support trousers in response to identified difficulties
Provide customer service
Manage incidents
Experience...
Remote (Edmonton)
Full time