User support technician

User support technician

Job details

• Location: 6425 112 Ave NW suite 200, Edmonton, AB T5W 0N9
• Remote work available
• Terms of employment: Permanent employment, 35.40 hourly/ 40 hours per Week
• Employment conditions: Day, Evening, Weekend, Flexible hours
• Start date: As soon as possible
• Vacancies: 1 

Job requirements

Languages
English

Education
Bachelor's degree or equivalent experience

Experience
5 years or more

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support trousers in response to identified difficulties
• Provide customer service
• Manage incidents

Experience and specialization

Computer and technology knowledge
Information Technology Infrastructure Library (ITIL)
Servers
Database software
Oracle
SQL
Spreadsheet
XML
Enterprise resource planning (ERP) software

Additional information

Work conditions and physical capabilities
Fast-paced environment
Work under pressure

Attention to detail

Canadian citizens and permanent or temporary residents of Canada.
Other candidates with or without a valid Canadian work permit.

How to apply

Direct Apply
By applying directly on Job Bank (Direct Apply)

By email
jumpmodelhr@outlook.com

By mail
6425 112 Ave NW suite 200
Edmonton, AB
T5W 0N9