Title: Account Manager
Employer: Contemporary Office Interiors
Address: 118 King Edward St E, Winnipeg, MB R3H 0N8
Term: Full time
Salary: $73,000 Per Annum
Benefits: Standard Benefits Apply
Vacation: 10 day (4% gross salary)
Language: English
We're proud of our half-century legacy as a company. Our talented people have brought us to where we are today. COI is and has been honoured to have a passionate team that's committed to creating exceptional spaces that inspire you to be your best. We are seeking a Account Manager to join our dynamic team in our Winnipeg location.
Reporting into the General Manager, this role – Account Manager – is responsible for creatively growing existing accounts, finding new leads and business accounts. The goal is to develop relationships with key influencers and decision makers to the point you feel like you are a part of their team. ‘
DUTIES & RESONSIBILITIES
§ Passionately hunt new business opportunities, growing your funnel by connecting with your wide network of A&D, CRE, GC’s and Project Managers.
§ Drive market awareness of office opportunities by reading new articles of announcements of upcoming projects.
§ Proactively grow existing accounts positioning yourself as a trusted advisor
§ Customer/Account Servicing
§ Is the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account; is responsible for account team’s performance
§ Provides timely response to customer’s requests for products, services and/or information
§ Maintains comprehensive understanding of customer’s needs, corporate goals, business practices and satisfaction/performance criteria proposing ways to enhance their space
§ Is responsible for all client relations and on-going relationships with client personnel, and client third parties (contractors, A&D firms, etc.)
Project & Work Order Management
§ Oversees all customer projects and work orders; directs dealer team for implementation of customer orders and service requests
§ Reviews work plans, schedules and logistics established for customer’s major projects
§ Oversees work of all team members, including designers, project managers, installation managers, customer representatives/project coordinators, installation crews, etc.
§ Attends project and account meetings as necessary
§ Attend site meetings when required
Sales Order Management
§ Develops plans and product specifications either on own or through work with the design department; produces detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, project managers, etc.) and presents these to the customer in a timely manner
§ Works with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project management)
§ Ensures a responsible close of sale by obtaining signed sales orders (and terms & conditions, if appropriate), client purchase orders and deposits as required
§ Stays involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied
Organizational Interfaces
§ Works collaboratively with client and client’s third-party firms, including A&D firms, interior contractors, electrical and communication engineers, customer’s IT group, etc.
§ Manages internal and external dealer team interfaces, including interface with subcontractors, manufacturers, etc.
§ Manages team assignments to ensure work load activities are appropriately balanced and supported
§ Participates in all relevant training opportunities, becoming product and service knowledgeable
Sales Support and Administration:
§ Attends sales, team and customer meetings as required
§ Prepares documents for RFP, RFQ, bids and tenders.
§ Ensures documentation standards are maintained on all account activities with a customer first service level following processes and procedures
§ Works cooperatively with team members to achieve annual sales goals and business objectives
§ Updates weekly sales forecasts for pipeline review along with account plans for growth
Quotation Management:
§ Specifies product, pricing, product research, sourcing new products and technical order information including custom requirements. Initiates the service quote requests for deliveries of small and major orders
§ Works with manufacturers to obtain lead times, contracts, discounts and pricing for order quotes.
§ Communicates with clients regarding pricing and lead times.
§ Works with manufacturers regarding changes to orders regarding product specification.
Order Preparation:
§ Ensures a responsible close of sale by obtaining signed sales orders, terms and conditions, collecting client purchase orders and deposits
§ Verify product numbers, contract numbers, finishes and pricing to prepare proposal for order entry.
§ Enter orders into business system (CORE) and forwards to the operations department.
§ Reviews and proofs order for basic information (ship to, bill to, contract number etc.) for accuracy and completeness.
Customer Relations:
§ Responds to customer requests and determines scope of work; defines installation requirements based on customer’s request
§ Arranges loaner product for customer trial
§ Provides clarification and answers for customer’s questions regarding quotation or order issues
§ Assists with resolving any acknowledgement discrepancies with vendor
§ Ensures customer first standards of performance are met for all customer work activities
§ Other duties may be assigned.
· A Bachelor’s degree in interior design, or related discipline is required
· 2+ years’ experience in a furniture specific technical sales role
· The ability to pass a Criminal Background Check if required.
· Fluent written and spoken English.
Must be proficient in all programs listed below and remain current with periodical upgrading/training:
· Microsoft Office suite – including Teams
· Experience using MS Suite for data analysis and communication (Excel, Outlook)
· Requires excellent word processing skills, basic Excel and PowerPoint knowledge.
· CORE
· OMNI
· Knoll Plus
· CAP2020
· A strong commitment to customer satisfaction and the sales experience.
· Ability to communicate effectively both internally and externally to maintain existing relationships while helping to create and build new client relationships.
· Conduct responsible interfaces with project managers, project coordinators and operations/installation groups.
· Outstanding oral and written communication abilities.
· High sense of urgency and ability to multitask and meet tight deadlines.
· Self-motivated and strong problem-solving skills.
· Demonstrate commitment to professionalism, integrity and sound judgment in business transactions, and provide the highest level of customer satisfaction.
· Highly organized, with excellent attention to detail self-starter and ability to work well in fluid environment.
· Can work both independently and, in a team-oriented, collaborative environment.
· Strong organizational, planning, and administrative skills.
· Outstanding written and public speaking abilities.
· Works independently and with proficiently with project team to translate needs to support the customers’ business goals.
· Experienced in contract furniture product systems solutions utilizing the design process and business tools/assets to project completion.
· Displays high performance work ethic, and mentors’ others with continued knowledge sharing cross-functionally.
· Ability to identify problems, offer creative solutions and alternatives, work independently/team based to execute on next steps.
· Works through the lens of adaptive mindset to solve challenges that may arise during the life of an order.
To Apply please send you cover letter and resume to HR@COI.CA