Job Overview

We are seeking a motivated and experienced Food Service Supervisor / Team Lead to oversee daily operations in a fast-paced restaurant environment. The ideal candidate will play a key role in ensuring smooth operations in the absence of the manager, maintaining high service standards, and leading a team to deliver an exceptional customer experience. This position requires strong leadership skills, operational knowledge, and the ability to manage both front-of-house and kitchen activities effectively.

Duties

• Supervise and coordinate daily restaurant operations, ensuring adherence to company standards and quality service.
• Perform managerial-level tasks including inventory management, stock rotation, and oversight of cashier and kitchen staff.
• Act as a liaison between staff and management, ensuring effective communication and workflow.
• Lead, train, and motivate team members to achieve performance and service goals.
• Provide ongoing training and support to both new and existing employees.
• Ensure compliance with food safety regulations and maintain a valid Food Handler certification.
• Monitor and enforce health and safety standards in the workplace.
• Handle customer concerns and difficult situations with professionalism and effective problem-solving skills.
• Assist in scheduling staff and ensuring proper coverage based on business needs.
• Maintain accurate records of daily operations, including inventory, sales, and customer interactions.
• Report operational updates, performance metrics, and any issues to management regularly.
• Execute pre-approved managerial decisions and escalate matters requiring approval.

Skills

• Strong leadership and team management abilities
• Excellent communication skills in English; Spanish is considered an asset
• Proven experience in restaurant operations, food preparation, and customer service
• Knowledge of inventory control and stock management
• Ability to handle high-pressure situations and resolve customer issues effectively
• Strong organizational and multitasking skills
• Understanding of food safety regulations and compliance standards
• Ability to work flexible hours, including evenings and weekends

Qualifications

• Minimum of 12 months of relevant experience in a similar role or within the establishment
• Valid Food Handler Certification (mandatory)
• Demonstrated leadership and problem-solving skills
• Ability to adapt to a dynamic and fast-paced work environment
• Full-time availability with flexibility in scheduling