Assistant Manager

Location: 963 Central Ave, Greenwood, NS B0P 1N0

Job Type: Full-time, permanent

Lanuage of Work: English

Wage: $18.00 hourly

BASIC FUNCTION

The Assistant Manager is responsible for supporting the Manager in achieving A&W Restaurant Objectives in guest service, operating standards, marketing and financial results through developing an outstanding restaurant staff team and employing team process skills to generate performance that exceeds guest expectations. They are responsible for the restaurant during their shift.

NATURE AND SCOPE OF POSITION

This position reports directly to the Restaurant Manager.

During their shift of duty and in the Manager's absence all hourly paid employees, including supervisors, report to this position.

Critical to success in this position is an ability to assist in the management of a fast paced, guest focused business in which an excellent working Climate is key. A desire to become proficient in selecting, training and developing people is also a key to this position.

PRINCIPAL ACCOUNTABILITIES

Human Resources:

Builds a great, Climate-rich employee experience to:

• Develop and maintain a safe and healthy work environment with the strong application of restaurant policies and procedures, and adherence to all employment legislation.
• Effectively manage the restaurant team utilizing best practices in recruitment, selection, training, delegation, coaching, performance reviews and developing promotable staff and management.

Guests:

• Maintain A&W guest service standards including friendly guest service, speed of service, quality and consistency of food products and cleanliness of the restaurant during their shift. Resolving guest complaints.
• Develop the profile and reputation of A&W within their local area by building outstanding relationships in the community with guests and business neighbours. Earn respect as a company in order to gain long term Net Sales growth and attract high caliber employees.

Financial Results:

• Assist in the management of all variable costs and fixed assets associated with restaurant operation.
• Adhere strictly to clearly defined practices and procedures regarding the handling of cash in the restaurant and deposits of cash/receipts to the bank.
• Develop, with the Restaurant Manager, a mutually agreed upon set of objectives.
• Responsible, with the Restaurant Manager, for the ongoing management of all restaurant administration systems ensuring the reporting and retention of accurate data and records.

Marketing:

• Execute national promotions in a way that delights guests, builds trial and maximizes profit.

What We’re Looking For

• A positive, team-oriented attitude
• Enjoyment of preparing high-quality food
• Willingness to learn and adapt to new procedures
• Strong communication and multitasking skills
• Availability to work flexible shifts (days, evenings, weekends, holidays)

Previous experience and education are assets but not required.

Physical & Work Requirements

• Ability to stand for extended periods
• Ability to lift up to 50 lbs occasionally
• Comfortable working with hot equipment, sharp tools, and cleaning chemicals
• Ability to work in a fast-paced, noisy environment