Jan 20, 2025
$72,800 yearly
- Oversee and manage a team of customer service representatives, ensuring they provide excellent service.
- Conduct regular team meetings to discuss performance, updates, and any issues.
- Provide training and development opportunities to enhance team skills and knowledge.
- Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions.
- Monitor customer interactions to ensure adherence to company policies and quality standards.
- Develop and implement strategies to improve customer satisfaction and retention.
- Coordinate with other departments, such as mechanics and parts suppliers, to ensure smooth operations and timely service delivery.
- Maintain and update customer service protocols and procedures to enhance efficiency.
- Track and analyze customer service metrics to identify areas for...
Automind Collision Repair (Coquitlam)
901 Tupper Ave, Coquitlam, BC V3K 1A4, Canada
Full time